Fulfillment Policy

1. Scope of Services:

DeepGuard AI provides AI-powered video surveillance solutions, integrating advanced hardware and proprietary software for enhanced security. Our fulfillment process ensures seamless delivery and installation of our security solutions globally.

2. Delivery & Installation:

Delivery Methods: DeepGuard AI offers on-site installation and direct shipment of hardware devices.
Processing & Delivery Time: We ship all purchases within 7 days unless otherwise noted on the product page (e.g. pre-orders). Our products ship through USPS, UPS, and Fedex. Generally you can expect your items within 2-3 weeks but there may be situations of lost goods, resulting in longer delays. There are also unknowns for international customers regarding shipping and customs. If you do not receive your product within 4 weeks, please contact us.
Global Availability: Our services and products are available for delivery and installation worldwide.

3. Returns & Refunds:

Hardware Returns & Refunds: We accept returns within 30 days of purchase with a full refund, provided it is in its original, unused condition with all packaging and accessories intact.Delivery Methods: DeepGuard AI offers on-site installation and direct shipment of hardware devices.
Customer is responsible for the price of shipping the item back to Long Thread Media Offices.Software License Refunds: Software licenses are non-refundable once purchased and activated.
We offer full refunds on all products within 30 days of purchase date.

4. Cancellation:

Customers may cancel orders within 30 days for a full refund. Beyond 30 days, cancellations will not be accepted.

5. Defective or Damaged Products:

If a hardware defect is identified, DeepGuard AI will replace the device at no cost, provided the issue is reported within the applicable warranty period.
Customers must contact DeepGuard AI support with proof of defect (e.g., images or videos) for verification.

6. Support & Issue Resolution:

For fulfillment issues, delays, or product concerns, customers can reach out to our support team via email or phone.
DeepGuard AI is committed to providing timely resolutions for any fulfillment-related concerns.
Global Availability: Our services and products are available for delivery and installation worldwide.

7. Compliance & Legal Considerations:

DeepGuard AI adheres to all applicable regulations and security industry standards in the regions we operate.Customers are responsible for ensuring compliance with local security and data protection laws when using our AI surveillance systems.

8. How to make a complaint:

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to sales@deepguard.ai stating your complaints and we will immediately verify your complaints.
Refunds are issued at our discretion as they may be accepted or rejected.DeepGuard AI adheres to all applicable regulations and security industry standards in the regions we operate.
Customers are responsible for ensuring compliance with local security and data protection laws when using our AI surveillance systems.

9. Contact Us & Customer Service:

Contact Details For enquiries or comments regarding this Policy, customers may visit: https://www.deepguard.ai/contact, email sales@deepguard.ai, telephone (+1 (628) 313-3866), or by regular mail at: 2112 Chestnut St, Alhambra, CA 91803

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